Refund Policy

Effective date: January 1, 2026 · Last updated: September 27, Sep 2026

This Refund Policy explains when and how you may request a refund for a Wraith VPN subscription purchased with USDT, Bitcoin, Ethereum, or other cryptocurrencies. It is designed to be transparent and fair, while accounting for the irreversible nature of blockchain payments.

1. Payment Method Notice

Wraith VPN accepts USDT (TRC20), Bitcoin, Ethereum, and other major cryptocurrencies. Because blockchain transactions are irreversible once confirmed, refunds are generally not supported. We strongly encourage you to confirm the following before completing a purchase:

• The package title, traffic allowance, and duration
• The number of simultaneous devices included
• Your crypto wallet address and correct network (e.g., TRC20 for USDT)
• Your email address, which will receive the account activation details

2. Refundable Situations

You may be eligible for a full refund in the following situations:

• Activation failure: a system fault prevents your VPN account from being activated within 24 hours of blockchain confirmation, and our support team cannot resolve it.
• Service unavailability: all nodes are unreachable for more than 72 consecutive hours due to our infrastructure failure, and the issue cannot be resolved.
• Duplicate payment: you accidentally paid twice for the same order. The duplicate amount will be refunded.

3. Non-Refundable Situations

Refunds are not available in the following situations:

• The VPN service has already been successfully activated and used
• The user purchased the wrong package or selected an incorrect plan
• The user made an incorrect payment amount or used the wrong blockchain network
• The account was suspended or terminated for violating Terms of Service (e.g., abuse, resale, or illegal activity)
• Refund is requested after 7 days from the original purchase date (unless a refundable situation applies)
• Dissatisfaction with individual streaming or AI platform access that is outside our control

4. How to Request a Refund

To request a refund, please follow these steps:

1. Contact us via email at [email protected] or Telegram at @booanme.
2. Provide your order number, payment transaction hash (TXID), and the email used for the purchase.
3. Describe the issue with screenshots or logs if applicable.
4. Our team will review your request and respond within 24 hours.

5. Refund Method & Processing Time

If your refund is approved:

• Refunds are issued in the same cryptocurrency used for the original payment (USDT, BTC, ETH, etc.).
• You must provide a valid wallet address on the same blockchain network as the original payment.
• Processing typically takes 3–7 business days after approval, depending on blockchain confirmation speed.
• Wraith VPN is not responsible for refunds lost due to incorrect wallet addresses provided by the user.
• Network fees for the refund transaction may be deducted from the refunded amount.

6. Chargeback & Dispute

Because Wraith VPN accepts only cryptocurrency payments, traditional credit card chargebacks do not apply. If you believe a transaction is unauthorized or incorrect, please contact us first at [email protected] before initiating any dispute. We will investigate every claim in good faith.

7. Contact Customer Service

For refund requests or questions about this policy, contact us:

• 📧 Email: [email protected]
• 📱 Telegram: @booanme
• ⏰ Support hours: 24/7, English and Chinese